Let us know which product you like by sending us a Whatsapp message at +34 640 675 818, or dropping us an email at info@granadahm.com. We'll get back to you within 48 hours and let you know whether and when it is coming back in stock. We can even make it custom-made for you if we still have that material available. 

Our Colorines, Moccasins, Nevaditas and bags are handmade by artisans in ethical workshops in Colombia. 

Our Oxfords, Espadrilles and Sandals are handmade by artisan in ethical workshops in Spain.

We currently receive payment through Visa, Mastercard, American Express, and Paypal.

Price for all items are listed in your local currency. And we charge the final payment from you in Euro.

If you have received a damaged, defective, or incorrect item, contact info@grandahm.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of if for you!

No. We do not offer vegan leather products. Our leather is eco-certified and vegetal tanned. Through laboratory test, it shows that the toxic and chrome (an toxic element  in the leather tanning process) level of our leather is 0, which means that our leather products are totally free of chrome and toxic. The leather we use is also by-product of food industry in Colombia, which means no animals were harmed in order to produce leather for our use.

We want to help you keep your Mamahuhus looking great! We'll soon be rolling out a Shoe Care page and Shoe Care kit to help you care for your leather shoes. In the meantime, please contact us on Whatsapp +34 640 675 818 or email us at info@granadahm.com to let us know your question.

If you are struggling between 2 sizes, we recommend you measure your feet, following the video in the size guide, and find the correct fit based on the sizing chart. If you are still not sure, we are here to help! Drop us a Whatsapp message at +34 640 675 818, or email us at info@granadahm.com, and we will get back to you within 48 hours to help you choose a perfect fit. 

Most definitely! Let us know in the note box during checkout that your feet are slightly wide, or send us your feet measurements. We will work the leather of the shoes to make them fit your feet in width.

As an example, here's a review from our previous customer:

''These Colorines are AMAZING quality, and they're super comfortable! I have very wide feet, and they even offered to stretch out my shoes for me--and when I received them, they were perfect! ...No complaints whatsoever, incredible service, would come back for more!'' -- Customer from Singapore.

Yes, keep in mind that it's good for leather shoes to be a little snug in the width as they do stretch and start molding to your feet within the first 3-5 wears. We recommend wearing socks while breaking in shoes and wearing them indoors on carpet in order to increase comfort and still allow for an exchange if necessary. 

We send your order via Correos from Spain, and you will be able to track it with the tracking number and tracking link in the shipping confirmation email you receive from us.

Yes. Please send an email to info@granadahm.com to notify us of your request. We will get back to you within 48 hours. Once the returned package is received at below address, we will refund you your payment, minus the original shipping cost (this may vary from country to country). 

**You are responsible for paying for return shipping. Items must be unworn and in their full, original packaging.**

Return Address:

HANDMADE Granada

Calle Mesones 57

18001 Granada

Spain 

Yes, we do. If you’d like a different size or another style, please send an email to info@granadahm.com to notify us of your request. We will get back to you within 48 hours. Once the returned package is received at below address, we'll send you the exchange item(s).  

**You are responsible for paying for return shipping. Items must be unworn and in their full, original packaging.**

Return Address:

HANDMADE Granada

Calle Mesones 57

18001 Granada

Spain