If you’d like a different size or another style, please send an email to email@example.com with the number of your order #XXXXX to notify us of your request. We will get back to you within 48 hours. We kindly ask you to DO NOT proceed with a return without reading the policy first. Contact us in all cases in order to ensure the validity of your return and in order to receive the return label.
1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in cash, but we will give you credit at the website for the full cost :) We will send you a DHL or FedEx return label ensuring the returned parcel does not create new taxes on your side. Please keep in mind that if you want an exchange and the product does not have any defect, you have to cover the costs of BOTH shippings.
2. If you receive a refund, the cost of both shippings will be deducted from your refund in all cases.
3. Depending on where you live, the time it may take for your exchanged product to reach you may vary, but we will give your a tracking number to be able to see the progress daily. Please check it and let us know once you get it :)
4. When you return the product, you should never ship it by yourself, please contact us first as we need to create a valid return label. If you ship it directly without our return label, we can’t guarantee that we will receive your returned item, and we can't proceed before receiving the product back. Please take this into account and proceed as explained.
5. Our policy lasts 30 days. If 30 days have gone by since you receive the product, unfortunately, we can’t offer you a refund or exchange.
6. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
7. In below situations only partial refunds are granted (if applicable):
-Any item with obvious signs of use.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
8. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
9. Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned. All items found under the following collections are not eligible for refunds/returns: Deals, Last Units, The Outlet.
10. If you decide to cancel your order and ask for a refund, it is important to know that if you cancel after 48 hours from the moment you had placed your order, we are going to charge 20% out of the total order value to cover processing costs.
11. Due to the fact that the leather we use for manufacturing is natural, color and texture may vary in comparison to the pictures. Please keep in mind that this is not a mistake, it is the compromise of creating handmade products that depend on natural materials.
12. Please keep in mind that the workshops (virtual or in person) are not eligible for returns nor refunds, as these are activities in which materials and spaces are booked in advance. If you happened to book a workshop, but can't make it, please get in touch with us.
13. If you have any questions, please contact us at firstname.lastname@example.org or WhatsApp us at +34 640 126 099. Please do not proceed with the return if you have any doubt nor if you have not receive the return label.
14. Due to new regulations, every parcel coming back from the outside the European Union is charged with an extra standard fee of €25. Please keep in mind that this applies to both exchanges and returns.